In today’s globalized environment BatonBos recognizes the essentials of an extended enterprise concept, wherein BPO is very often a necessity. BatonBos manages outsourcing relationships for its clients, taking full responsibility for business results and for maintaining end-to-end process visibility and transparency.

The measures adopted include

	Identifying and qualifying the business processes for outsourcing
	Defining intra and inter unit process relationships
	Identifying the partner to carry out the services to be outsourced
	Defining role, responsibility for client and partner.
	Resolution of cultural / skill / communication mismatches
	Drawing up SLAs that provide the right foundations for a business relationship
	Providing for risk management and exit mechanisms.