In today’s globalize environment BatonBos recognizes the essentials of an extended enterprise concept, wherein BPO is very often a necessity. BatonBos manages this outsourcing relationship for its client taking full ownership for business results and for maintaining end-to-end visibility of the processes.

The measures adopted include

	Identifying and qualifying the business processes for outsourcing
	Defining intra and inter unit process relationships
	Identifying the partner to carry out the services to be outsourced
	Defining role, responsibility for client and partner.
	Resolution of cultural / skill / communication mismatches
	Drawing up SLAs that provides ground for a business relationship
	Providing for risk management and exit mechanisms.