BatonBos draws upon its experience and expertise which is specific to the industry and the market segment addressed by the business entity. The following brief is indicative of this approach for CRM services.

BPO Industry - Telecom service provider - Customer Care and Billing services outsourcing

The imperatives that are critical relate to customer base data which is current and correct, active billing information, real-time interface to provisioning processes and processes that allow flexibility to the customer service. This impacts boundary and interface definitions for marketing and packaging of services offerings, invoicing and collections, revenue assurance, regulatory directives to protect customer interests, to name a few. The BPM model for data, objects and processes will be largely dictated by these imperatives to ensure customer retention and growth.